what is personal information?
Personal information means information that identifies you as an individual, or that we can combine with readily available information to identify you as an individual.
what personal information we collect and how we use it
The principle purposes for which we collect and store your personal and financial information are to process your application, allow you to reserve and use our vehicles, authorise payment, bill you, respond to your enquiries, improve our products and services and maintain your account with us.
Zipcar collects information that you voluntarily submit to us, which could include your name, email address, postal address, telephone number, or a picture of you or identifying documents. This also includes information in your profile or information you provide to us via an email, or similar message, telephone call, or by other means. Your telephone calls and other correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods you are consenting to the recording or monitoring of your calls and communications with Zipcar.
If you apply to join Zipcar, we collect information such as personal and financial information as you proceed through the stages of our application process, membership agreement and reservation process. In addition to your name and contact information, we will also collect your driver's license number and the jurisdiction in which you are registered, credit card or other payment information and other identifying information. We may also collect information such as your driving record from regulatory bodies where you live, or from third parties. We use this information to process your application and, if you are approved, for the purposes described below. Additionally, we may also use this information to monitor or detect fraud, theft or abuse of our service.
Zipcars may be equipped with Global Positioning System (GPS) vehicle tracking technology and anti-theft technology that uses GPS. GPS is a network of satellites that allows us to determine the location (latitude and longitude) of Zipcars during your reservation. Additionally, Zipcars may also have an on-board device that may monitor the state of the vehicle from moment to moment, including its location during your reservation. This information is transmitted to Zipcar and stored. Zipcar uses this information for a variety of important purposes. For example, we monitor or store vehicle or GPS data to help you find a car you have reserved, to assist with roadside assistance, to ensure that a car is available at the place and time you have reserved, and to locate lost or stolen Zipcars.
Refer a Friend. If you choose to use our referral service to tell a friend about Zipcar, we will ask you for your friend's name and email address or telephone number. We may send your friend one or more messages inviting your friend to join Zipcar. Zipcar stores this information for the sole purpose of sending these communications and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database; however, if someone else subsequently refers the same friend, the friend's contact information may be stored again.
Zipcar work with Mention Me, a 3rd party referral provider, to ensure the best referral process possible. In order to facilitate Mention Me referrals we share some basic data with them in order that they can identify and reward the correct participants. This data will in no way be used for other purposes besides the fulfilment of your referral.
We do not knowingly solicit or collect individually identifying information from children under the age of 13.
where we hold personal information
Zipcar complies with all applicable data protection laws regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.
to what third parties might we transfer personal information?
We may disclose your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of Zipcar or its business was to change as a result of a merger, acquisition or transfer to another company, your personal information may be transferred.
Zipcar may disclose your personal information, including location/GPS data/telematics tracking data, in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement or regulatory authorities; in other circumstances in which Zipcar believes the Sites, the Zipcar service or our vehicles are being or have been used in violation of the applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of Zipcar or third parties.
Reservations of certain Zipcar vehicles may be operated by an independent licensee not owned or controlled by Zipcar, and in those instances this privacy notice does not apply. Each independent licensee may collect personal information and use the personal information for its own purposes. Zipcar does not control the independent licensee's use of personal information. For credit card transactions, the independent licensee, not Zipcar, may collect and process credit card information and receive payment for the Zipcar services. In this case, the independent licensee is subject to the merchant rules of the credit card processors it selects. This privacy notice also does not apply to any independent licensee's website. These licensees may also use email campaigns and other methods of telephone, electronic and direct mail solicitation without our consent or knowledge and are solely responsible for their content and methods of identifying and contacting addressees.
advertising and personalised content
Zipcar may use personal information to present offers to you on our behalf and on behalf of business partners, but we do not share information that personally identifies you with those parties for their independent marketing purposes. If you do not want us to send you promotional emails, please adjust your settings on the "contact me" tab on the "my stuff" page.
Cookies are text files that are placed in the browser on your computer or mobile device, and that can be used to help recognize you on the Zipcar Sites. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to help remember user preferences. You can remove persistent cookies by following directions provided in your browser's "help" file.
You can control browser cookies through your browser's settings. You can control Flash cookies via the Macromedia Flash application on your computer, or by going to the Macromedia Flash Player website, which allows you to view, modify, and delete Flash cookies. You may delete cookies or set your browser to alert you when cookies are being sent. If you reject all browser or flash cookies, however, some areas of our Sites may not function well or at all.
We do not respond to Web browser 'do not track' signals at this time. We await the result of work by the policy community and industry to determine when such a response is appropriate and what form it should take. We do allow you to exercise choice regarding the collection of information by third parties about your online activities over time and across certain third-party Web sites or online services for online interest based advertising purposes by going to http://www.networkadvertising.org/choices or http://www.aboutads.info/choices.
how may i review and correct my personal information?
Zipcar is committed to providing you with reasonable and practical access to your information to allow you the opportunity to identify inaccuracies. If you are a member of Zipcar, you can review and correct personal information by clicking on the "my stuff" button and navigating through the "my account," "my reservations" and "my statement" pages. If you would like to access, delete and/or correct other personal information held by Zipcar, please contact us in one of the ways provided below and we will respond to your request within 30 days. If Zipcar is informed of any inaccuracy we will make the appropriate corrections when commercially practicable. If you are a resident of the United Kingdom, under the Data Protection Act 1998 (as amended) you have the right to request a copy of the personal information we hold about you and have any inaccuracies corrected (we will charge a reasonable fee for such information requests and require you to prove your identity with 2 pieces of approved identification).
Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain and use your information in order to make promotional offers to you as described under "advertising and personalised content" above, unless you have opted out of receiving such communications.
what security measures are used to protect my personal information?
From time to time, we may need to move technology platform and related information systems infrastructure and software, which we will do in accordance with applicable laws.
If you have questions about our handling of personal information, you may write to us at firstname.lastname@example.org or at one of the addresses below.
Zipcar, Inc. is located at 35 Thomson Place in Boston, Massachusetts 02210 USA.
Zipcar Canada Inc.'s registered office is at 77 King Street West, Toronto-Dominion Centre, Suite 400, Toronto, Ontario M5K 0A1.
Zipcar (UK) Ltd is located at Melbury House, 51 Wimbledon Hill Rd, London, SW19 7QW (company number 04525217), and, if you joined Zipcar in the UK, is the data controller of your information.
Zipcar Austria GmbH is located at Erdbergstraße 189-193, 1030 Vienna, Austria
Catalunya Carsharing, S.A. (Avancar) is located at Travessera de Gràcia, 342, 8º 6ª, 08025, Barcelona, Spain.